Business News

Access Bank Under Fire as Customers Vent Frustration Over Extended Mobile App, USSD Downtime

Access Bank, a major player in the banking sector, is currently facing a barrage of criticism from customers who are expressing their frustration over an extended disruption in the bank’s mobile app and USSD services.

The public outcry has gained momentum on social media platforms, notably on Nigerians on X (formerly Twitter), where dissatisfied customers are vocalizing their grievances.

Of notable concern is the apparent lack of communication from Access Bank, with customers highlighting the absence of notifications or apologies addressing the inconvenience caused by the ongoing service disruption.

Investigations by GbaramatuVoice on Twitter reveal a surge in complaints, with users highlighting issues such as the mobile app being inaccessible for more than 16 hours, malfunctioning USSD services, and challenges with internet banking.

GbaramatuVoice’s check on Access Bank’s official pages on Twitter and Facebook indicates no official messages addressing the ongoing service issues. This lack of communication continues to heighten customer frustration.

Customers expressed dissatisfaction through various tweets:

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